Seller Manager Terms & Conditions

This document includes the terms and conditions that you must accept before you access Mystore platform (defined hereinafter). By registering or signing with Mystore as seller manager (defined hereinafter), on Mystore platform, you signify your absolute and unconditional consent to all the provisions of this agreement in their entirety. 

This agreement constitutes a legally binding agreement between Licensee and Hippo Innovations Private Limited (HIPL). You are advised to read this Agreement carefully. If you are not agreeable to any terms and conditions, you should not use this Service and notify the same to Hippo Innovations .

Notwithstanding anything contained in the foregoing, this Agreement will not bind Hippo Innovations unless you meet the eligibility criteria for entering into this Agreement as set forth in Section 2 of this Agreement.

The terms “we”, “us”, "HPIL" or “our” shall refer to Hippo Innovations, The terms “you”, “your”, “seller manager”, “user”, “licensee” shall refer to any individual or entity who accepts this Agreement.  Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

Mystore Platform

The domain name mystore.in, including the related subdomains, mobile site and mobile applications as well as the admin dashboards (hereinafter referred to as “Platform”) is owned and operated by Hippo Innovations  (hereinafter referred to as “Hippo Innovations”), a company incorporated under the Companies Act, 1956, with its registered office at Hippo Innovations Private Limited, 9th Floor, Spaze iTech Park, Sector-49, Gurugram-122018, Haryana, India.

Eligibility

The use of Mystore platform, software and services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the Software and Services are not available to children (persons under the age of 18). If You are registering as a business entity, You represent that You have the eligibility to enter into an agreement and the authority to bind the entity to this Agreement. Hippo Innovations uses many techniques to verify the accuracy of the information you provide when you register on the Mystore™ Site. If for any reason, Hippo Innovations, in its sole discretion, believes such information to be incorrect, it reserves the right to revoke any and all licenses under this Agreement or to refuse to provide the Software license and Services under this Agreement to You.

Seller Manager Role

The platform supports a Seller Manager Role, where an entity, which could be an individual, group or organization, manages the seller account(s). The core responsibility of this role revolves around streamlining the onboarding process for distributors, retailers, portfolio brands, group members or customers onto the ONDC network. This entails not only supervising the setup and seamless integration of the sellers but also access and manage their accounts. 

On successful registrsation as Seller Manager, you will have access a dashboard where you can access the catalog, orders, shipments of the sellers that are link to the account. You will also be able to perform certain actions on the seller behalf e.g. adding new products, changing the order status, downloading shipping label etc.

Seller manager role will be limited to managing catalog, orders and operations and it will have not have any role in the billing and payouts. All billing transactions, payouts and invoicing on the platform will happen directly with the seller. 

Seller Manager Obligations

The following rules govern the seller manager role at the platform:

1. Permission for Account Management: The Seller Manager shall obtain permission from Sellers, either during the onboarding process or subsequently, to access and manage their accounts on their behalf.
2. Direct Interactions: All interactions and transactions, including but not limited to onboarding, order management, payment processing, invoicing, and related activities, shall be conducted directly between the Sellers and their clients or customers.
3. Seller Account Ownership: The ownership of Seller accounts on the platform shall exclusively remain with the Sellers. The Seller Manager shall not acquire any ownership rights or interests in these accounts.
4. Seller Autonomy: Sellers shall retain the right to choose whether to engage the services of the Seller Manager or operate their accounts independently. The Seller Manager shall not exert any undue influence or coercion on Sellers in this regard.

Termination.

(a) Either party may terminate this Agreement at any time, for any reason or no reason, upon written notice to the other party.

(b) Upon termination of this Agreement, the Seller Manager agrees to immediately cease all use of the Platform.

Indemnification

The seller manager agree to indemnify and hold Hippo Innovations, its suppliers, and service providers, and their officers, directors, agents, and employees, harmless from any and all losses, costs, liabilities or expenses and harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Licensee's breach of the User Agreement or the documents it incorporates by reference, or Licensee's violation of any law or the rights of a third party.

Limitation of Liability

In no event shall Hippo Innovations, its suppliers, or service providers, or their officers, directors, employees, contractors or agents be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the software, the additional software, the services or this agreement (however arising, including negligence). Hippo Innovations', its suppliers', and service providers', cumulative liability, and the liability of their officers, directors, employees, contractors and agents to Licensee or any third parties in any circumstances shall be limited to payment received by Hippo Innovations for that particular service or month. There is no warranty in respect of the Platform, Software or Services.

Force Majeure

Neither party shall be held liable for any failure or delay in the performance of any obligations under this agreement, if such failure or delay is caused by circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government regulations, embargoes, strikes, labor disputes, or any other similar event (collectively referred to as 'Force Majeure Event').

However, the party affected by the Force Majeure Event shall make reasonable efforts to mitigate the impact of such event and resume the performance of its obligations as soon as practicable.

Applicable Law

These terms under this agreement are governed and construed in accordance with the Laws of Union of India. Licensee hereby irrevocably consents to the exclusive jurisdiction and venue of courts in New Delhi, India, in all disputes arising out of or relating to the use of the Hippo Innovations's products/sites/services. Use of the Mystore™ software services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. Licensee agree to indemnify and hold Hippo Innovations, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of Licensee's use of or conduct on the Hippo Innovations's products/sites/services. Licensee agree that Hippo Innovations has absolute authority to modify or change the terms and conditions of the agreement without Licensee's consent and the modified terms and conditions can be kept in Mystore™  website and no separate notice is required to be issued to Licensee. Any dispute relating in any way to your visit to this site and use of platform shall be submitted to the exclusive jurisdiction of the courts at Delhi, India.

This Agreement sets forth the entire understanding and agreement between Licensee and Hippo Innovations with respect to the subject matter hereof.