Terms & Conditions

TERMS & CONDITIONS

Welcome to Pritimo. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. ABOUT PRITIMO

Pritimo is an online store offering Health & Wellness products and other products listed on our website.

We reserve the right to update product information, prices, availability and other website content from time to time.

2. ELIGIBILITY

You must be legally eligible to purchase the products you order from Pritimo.

Certain products available on our website may be intended only for adults. Customers purchasing such products must meet the applicable legal age requirements and must comply with all applicable laws.

3. PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, images, specifications and prices.

However, minor differences between product images and the actual product may occur due to packaging changes, lighting, photography or manufacturer updates.

Customers should read the product description, specifications, warnings and instructions carefully before placing an order.

4. PRICES AND PRODUCT AVAILABILITY

Product prices displayed on the website are subject to change without prior notice.

We reserve the right to modify, discontinue or restrict the availability of any product at any time.

If an order cannot be fulfilled due to stock availability, pricing errors or other genuine reasons, we may cancel the affected order and provide an applicable refund.

5. ORDER PLACEMENT

When you place an order, you agree to provide accurate and complete information required for order processing and delivery.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there is an issue with product availability, payment, pricing or other circumstances.

We reserve the right to cancel or decline an order where reasonably necessary.

6. PAYMENT

Orders may be paid using the payment methods made available on the website.

Payments may be processed through third-party payment service providers. Customers must provide accurate payment information and comply with the applicable terms of the payment service provider.

7. SHIPPING AND DELIVERY

We will make reasonable efforts to process and dispatch orders within the stated processing or shipping time.

Delivery timelines may vary depending on the delivery location, logistics partner, weather, public holidays, operational issues or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional information.

8. CANCELLATION, RETURN AND REFUND

Order cancellation, return, replacement and refund requests will be handled according to our applicable Return & Refund Policy and the product-specific policy displayed on the website.

Certain personal care, hygiene and adult-oriented products may be non-returnable for hygiene and safety reasons, except where a return, replacement or refund is required or permitted under the applicable policy or law.

Customers should check the applicable product and return policy before placing an order.

9. ADULT PRODUCTS

Some products available on Pritimo may be intended for adults only.

Customers are responsible for ensuring that the purchase, possession and use of such products is lawful in their location.

Pritimo does not encourage the unlawful use of any product.

Product information should be read carefully and products should be used only according to applicable instructions and warnings.

10. USER ACCOUNT

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.

11. PROHIBITED USE

You agree not to use the website for unlawful purposes, fraudulent activities, abuse, unauthorized access, interference with website operations or any activity that violates applicable laws.

12. LIMITATION OF LIABILITY

Pritimo will make reasonable efforts to maintain the website and provide products and services as described.

To the extent permitted by applicable law, Pritimo will not be responsible for losses arising from circumstances beyond its reasonable control, including delivery delays, third-party service interruptions, technical failures or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

13. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, shipping providers and technology service providers.

The use of such services may also be subject to the terms and policies of the respective third parties.

14. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

15. GOVERNING LAW

These Terms & Conditions shall be interpreted in accordance with applicable laws of India, subject to the jurisdiction and legal requirements applicable to the business and the customer.

16. CONTACT US

For questions regarding these Terms & Conditions, orders or our services, please contact Pritimo using the contact details provided on our website.

By using the Pritimo website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.