Shipping Policy

SHIPPING POLICY

At Pritimo, we aim to provide a smooth, reliable and discreet delivery experience for our customers.

1. ORDER PROCESSING

Orders are processed after successful confirmation of the order and payment, where applicable.

The estimated processing or dispatch time is mentioned on the product page or during the order process.

Processing times may vary depending on product availability, order volume, verification requirements and other operational factors.

2. SHIPPING AND DELIVERY

Orders are shipped through available logistics and delivery partners.

Estimated delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays and other circumstances beyond our reasonable control.

The delivery estimate displayed at the time of ordering is an approximate estimate and not a guaranteed delivery date unless specifically stated otherwise.

3. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including the correct name, mobile number, PIN code and other required details.

Pritimo will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

4. TRACKING

Where tracking is available, customers may receive tracking information through the registered contact details or may be able to track the order through their account or the applicable delivery service.

Tracking information may take some time to become active after dispatch.

5. DISCREET PACKAGING

Where applicable, adult-oriented or intimate wellness products may be shipped in discreet packaging without unnecessary product details being displayed on the outside of the package.

6. DELIVERY ATTEMPTS

Delivery partners may make one or more delivery attempts according to their applicable delivery procedures.

If a customer is unavailable, refuses delivery, provides an incorrect address or otherwise prevents successful delivery, the order may be returned to the seller.

Any applicable refund or re-shipping decision will be handled according to the relevant order and refund policy.

7. DELAYED OR LOST SHIPMENTS

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances outside our control.

If an order is delayed, customers may contact us so that we can review the shipment status and provide appropriate assistance.

In cases where a shipment is confirmed as lost or undelivered, the matter will be handled according to the applicable logistics and refund procedures.

8. DAMAGED PACKAGE

If a package appears damaged, tampered with or materially different from the expected shipment at the time of delivery, customers should document the condition of the package and contact us as soon as possible.

Any replacement or refund will be subject to the applicable return, refund and order policies.

9. DELIVERY TO RESTRICTED LOCATIONS

Certain products may not be deliverable to particular locations because of applicable laws, regulations, logistics restrictions or service availability.

If delivery to a particular location is not possible, the order may be cancelled and an applicable refund may be processed.

10. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during the ordering process before the order is completed.

Shipping charges may vary depending on the product, order value, delivery location and applicable shipping arrangements.

11. CONTACT US

For questions regarding shipping, delivery or order tracking, customers may contact Pritimo using the contact details provided on our website.

Pritimo reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.