Shipping

At InstaLITE, we are committed to delivering our food products safely, securely, and within a reasonable time. We carefully pack every order to help maintain the quality and freshness of our products during transit.

1. Shipping Charges

Shipping charges are included in the product price displayed on our website.

Customers will not be charged a separate shipping or delivery fee at checkout for eligible orders.

The price shown for the product is inclusive of the applicable shipping cost, unless specifically stated otherwise on the product or order page.

2. Order Processing

Orders are normally processed and dispatched after successful confirmation of the order and payment.

We aim to dispatch orders within the processing time mentioned on the website or product/order confirmation.

Orders may take additional time to process during:

• Weekends and public holidays
• Sales and promotional periods
• High-volume order periods
• Unforeseen operational circumstances

3. Delivery Time

Delivery times may vary depending on the customer's location, courier availability, weather conditions, transportation conditions, and other circumstances beyond our control.

The estimated delivery period displayed at the time of ordering is an approximate timeframe and should not be considered a guaranteed delivery date.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name of the recipient
• House/Flat/Building number
• Street/locality
• City
• State
• PIN code
• Contact telephone number

InstaLITE will not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete address details provided by the customer.

5. Courier & Delivery

Orders may be delivered through third-party courier and logistics service providers selected by InstaLITE.

Once the order has been handed over to the delivery partner, delivery may be subject to the courier company's operational processes and timelines.

Customers may receive tracking information where tracking is available for the selected delivery service.

6. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including severe weather, transportation disruptions, natural events, strikes, government restrictions, courier-related issues, or other unforeseen circumstances.

Such delays do not automatically qualify an order for cancellation or refund.

7. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to InstaLITE by the courier.

Any refund or re-shipment in such cases will be considered based on the circumstances of the order and may be subject to applicable delivery or handling costs.

8. Damaged Packages

Customers are requested to inspect the outer packaging when receiving the order.

If the package appears significantly damaged, tampered with, or otherwise compromised, please contact InstaLITE on the same day of delivery and provide photographs/videos of the package and product.

We will review the matter and take appropriate action based on the circumstances.

9. Shipping for Approved Returns

For products that are confirmed by InstaLITE as eligible for return under our Return & Refund Policy, InstaLITE will bear the return shipping cost.

Customers should not send a product back independently before receiving confirmation and return instructions from InstaLITE.

Once the return is approved, we will provide the appropriate instructions for returning the product.

10. Food Product Handling

Our products are food items and should be stored according to the storage instructions provided on the product packaging.

Customers are advised to check the product condition and Best Before/Expiry information upon receipt and follow the recommended storage instructions.

InstaLITE is not responsible for product deterioration resulting from improper storage, handling, exposure to unsuitable temperatures, moisture, contamination, or other conditions after delivery.

11. Delivery to Certain Locations

Delivery availability may vary depending on the destination PIN code and courier service coverage.

If delivery is not available to a particular location, InstaLITE may contact the customer regarding the order and, where appropriate, provide an alternative arrangement or refund.

12. Contact Us

For questions regarding an order, delivery, tracking, damaged packages, or an approved return, customers may contact us using the contact details provided on the InstaLITE website.

Please keep your order number available when contacting us so that we can assist you efficiently.

13. Policy Updates

InstaLITE reserves the right to update or modify this Shipping Policy from time to time. Any changes will be published on this page.

Last Updated: September 2026