Return Policy

At InstaLITE, we take utmost care to ensure that all our food products are packed, sealed, and delivered in good condition. As our products are food items with a limited shelf life, we follow the return policy below.

1. Returns Due to Spoilage

Returns are accepted only if the product is found to be spoiled or unfit for consumption due to a shelf-life-related issue at the time of delivery.

• The customer must inform us on the same day of receiving the product.
• The customer may be required to provide clear photographs or videos of the product, packaging, batch number, and expiry/best-before details for verification.
• After verification, InstaLITE may arrange a replacement or provide a refund, as applicable.
• The product should be retained by the customer until our team provides further instructions.

2. No Returns for Other Reasons

Due to the nature of our food products, returns or refunds will not be accepted for reasons other than verified spoilage/shelf-life-related issues.

This includes, but is not limited to:

• Change of mind after placing the order
• Product no longer required
• Incorrect product ordered by the customer
• Taste or flavour preference
• Personal preference
• Minor variation in colour, texture, or appearance that does not indicate spoilage
• Opened, used, or partially consumed products
• Products damaged after delivery due to improper storage or handling by the customer
• Return requests made after the same day of delivery

3. Damaged Packaging

If a package appears damaged at the time of delivery, customers are requested to contact InstaLITE on the same day of receipt with photographs of the package and product.

Such cases will be reviewed individually based on the nature of the damage.

4. Refunds

Where a refund is approved after verification, the refund will be processed to the original payment method or through another suitable method, as applicable.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

5. How to Report a Return Issue

To report a spoilage or other eligible issue, please contact us on the contact details provided on our website and include:

• Order number
• Product name
• Date of delivery
• Photographs/videos of the product
• Batch number and Best Before/Expiry details
• A brief description of the issue

Requests received after the same day of delivery may not be eligible for consideration.

6. Important Food Safety Notice

Customers should check the product packaging, Best Before/Expiry date, and condition of the product upon receipt. Products should be stored according to the storage instructions mentioned on the packaging.

InstaLITE reserves the right to verify each claim before approving a replacement or refund.

7. Policy Changes

InstaLITE reserves the right to modify or update this Return & Refund Policy from time to time. Any changes will be published on this page.

Last Updated: September 2026