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Privacy
Effective Date: 09 September 2026
At Instalite, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit or use www.instalite.co.in (“Website”) or purchase, enquire about, or interact with our products and services.
By using our Website, you agree to the practices described in this Privacy Policy.
1. About Us
Instalite is engaged in the manufacture, processing, marketing and sale of food and food-related products, including millet-based products, rice-based products, dried food products, powders and other packaged food products.
Website:www.instalite.co.in
For privacy-related questions or requests, you may contact us using the contact details provided on our Website.
2. Information We Collect
Depending on how you use our Website, we may collect the following information:
A. Information You Provide
When you contact us, place an order, submit an enquiry, register for an account, or otherwise interact with us, we may collect:
- Name
- Mobile/telephone number
- Email address
- Billing and delivery address
- Order and product information
- Payment-related information required to process your transaction
- Information provided through contact or enquiry forms
- Any other information that you voluntarily provide to us
We do not require you to provide personal information unless it is necessary for a particular service, transaction, enquiry or communication.
B. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of your visit
- Pages visited
- Referring website or source
- General Website usage information
This information may be used for website security, analytics, performance improvement and administration.
3. How We Use Your Information
We may use your personal information for purposes including:
- Processing and fulfilling orders
- Delivering products to you
- Responding to enquiries and customer-support requests
- Processing payments through authorised payment service providers
- Providing order confirmations and delivery updates
- Improving our products, Website and customer experience
- Maintaining Website security and preventing fraud or misuse
- Sending information about our products, offers or promotions where permitted and where you have provided appropriate consent
- Complying with applicable laws, regulations and legal requirements
- Maintaining business and transaction records
- Resolving complaints and disputes
We will use personal information only for legitimate and specified purposes connected with our business and the services requested by you.
4. Payment Information
If online payments are available on our Website, payments may be processed through third-party payment gateways.
We generally do not store complete credit card, debit card, UPI credentials, banking passwords or other sensitive payment credentials on our own servers.
Payment information may be collected and processed directly by the relevant authorised payment service provider in accordance with its own privacy policy and security practices.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment gateway and payment-processing providers
- Courier and logistics companies
- Website hosting and technology providers
- Website analytics and security service providers
- Customer-support or communication service providers
- Professional advisers, auditors or service providers where reasonably necessary
- Government authorities or law-enforcement agencies where required by applicable law
Such sharing will be limited to information reasonably necessary for the relevant purpose.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve functionality, security and user experience.
Cookies may help us:
- Remember certain preferences
- Understand how visitors use our Website
- Improve Website performance
- Maintain security
- Measure Website traffic and effectiveness
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
7. Third-Party Websites and Services
Our Website may contain links to third-party websites, social-media platforms, payment gateways, marketplaces, delivery partners or other services.
We are not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the Internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and maintaining records of transactions
- Providing customer service
- Meeting accounting, tax and legal obligations
- Resolving disputes
- Preventing fraud or misuse
- Protecting our legal rights and legitimate business interests
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.
10. Your Choices and Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data held by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent for processing where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related complaint or grievance
Requests may be submitted using the contact details available on our Website.
Where consent is the basis for processing, withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
11. Marketing Communications
If you provide your contact information and consent to receive promotional communications, we may contact you regarding our products, offers, new launches and other business updates.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication, where available.
We will continue to send essential transactional communications, such as order confirmations, payment notifications and delivery updates, where necessary to provide the requested service.
12. Children's Privacy
Our Website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
13. Business Transfers
If our business, assets or operations are reorganised, transferred, merged, acquired or otherwise changed, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, applicable laws or regulatory requirements.
The updated version will be posted on this page with the revised Effective Date.
We encourage you to periodically review this page for the latest information about our privacy practices.
15. Grievance / Privacy Contact
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our Website.
InstaliteWebsite:www.instalite.co.in
Phone:
Address:
We will make reasonable efforts to respond to privacy-related requests and complaints within the time required under applicable law.
16. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes relating to privacy or use of the Website shall be subject to the applicable jurisdiction of Anantapur court, subject to applicable law.