Return & Refund Policy

RETURN & REFUND POLICY

At Pritimo, we want our customers to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which cancellations, returns, replacements and refunds may be considered.

1. ORDER CANCELLATION

Customers may request cancellation of an order before it has been dispatched, subject to the applicable order status and cancellation conditions.

Once an order has been dispatched, cancellation may not be possible.

If an order is successfully cancelled and a refund is applicable, the refund will be processed through the applicable payment method or according to the applicable payment and refund procedure.

2. RETURN POLICY

Due to hygiene, safety and product-specific considerations, certain products sold by Pritimo may be non-returnable.

In particular, intimate wellness, personal care, hygiene-related and adult-oriented products may be non-returnable once delivered or opened.

The returnability of a product will be determined according to the product-specific return policy displayed on the website and applicable laws and platform requirements.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If you receive a product that is damaged, defective, incorrect, missing or materially different from the product ordered, please contact us as soon as possible after delivery.

Customers may be required to provide photographs, videos, order details or other information to help us verify the issue.

After verification, an eligible order may qualify for replacement, refund or another appropriate resolution according to the applicable policy.

4. WRONG OR INCOMPLETE DELIVERY

If an order contains an incorrect product or an item is missing, please contact us promptly with the relevant order details.

We will review the issue and provide an appropriate resolution where the claim is verified.

5. HYGIENE AND SEALED PRODUCTS

For hygiene and safety reasons, products that are intended for personal or intimate use may not be eligible for return or exchange after opening, unsealing or use.

This restriction does not affect any rights or remedies available to customers under applicable law.

6. REFUND PROCESS

If a refund is approved, the refund will generally be processed through the original payment method or another applicable method.

The time required for the refund to appear in the customer's account may depend on the payment service provider, bank or financial institution.

7. REFUND ELIGIBILITY

Refunds may be considered in situations such as:

• Approved order cancellation
• Damaged product received
• Defective product received
• Incorrect product received
• Missing product or material order discrepancy
• Other situations where a refund is required or permitted under the applicable policy or law

8. NON-RETURNABLE PRODUCTS

Products marked as non-returnable on the product page may not be eligible for return or exchange due to hygiene, safety or product-specific reasons.

Customers are advised to carefully check the product description, specifications, warnings and return eligibility before placing an order.

9. RETURN CONDITIONS

Where a return is approved, the product may need to meet the applicable return conditions, including:

• Product should be unused where applicable
• Original packaging should be retained where required
• Accessories and included items should be returned where applicable
• Proof of purchase or order details may be required

Additional conditions may apply depending on the product.

10. RETURN SHIPPING

Where a return or replacement is approved because of an incorrect, damaged or defective product attributable to the seller or delivery process, applicable return or replacement arrangements will be communicated to the customer.

For other situations, return shipping or related charges may apply depending on the applicable product policy.

11. REFUND FOR UNDELIVERED OR RETURNED SHIPMENTS

If an order is returned to the seller because of an incorrect address, repeated failed delivery attempts, refusal of delivery or other customer-related reasons, any applicable refund will be determined according to the order and product-specific policy.

12. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement or refund, customers should contact Pritimo using the contact details provided on our website and provide:

• Order number
• Customer name
• Registered mobile number or email address
• Description of the issue
• Supporting photographs or videos, where applicable

13. CLAIM TIMEFRAME

Customers should report damaged, defective, incorrect or missing products as soon as possible after delivery.

Claims may be subject to the timeframe specified in the applicable product policy, platform policy or applicable law.

14. FRAUDULENT OR MISUSE OF RETURN POLICY

Pritimo reserves the right to investigate suspected fraudulent, abusive or repeated misuse of return, replacement or refund requests.

Where permitted by applicable law and policy, requests that are found to be fraudulent or abusive may be declined.

15. POLICY UPDATES

Pritimo may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

16. CONTACT US

For questions regarding cancellations, returns, replacements or refunds, please contact Pritimo using the contact details provided on our website.

This policy should be read together with the product-specific return information, Terms & Conditions and other applicable policies displayed on the website.