Check out this section to get answers for all the frequently asked questions.
How do I register? You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. |
Do I need to register before shopping on the online store? Yes, you do need to register before placing an order with us. However, you can browse the website without registration. |
Can I have multiple account? Each email ID/login ID and mobile number can only be associated with one customer account. |
What is My Account? “Account' is the section where you can view your Personal Information, Order History and Shopping List. |
What are the modes of Payment? You can pay for your order using the following modes of payments i.e. Credit and Debit Cards (VISA / Mastercard / Rupay), Netbanking, e-Wallets, Cash on Delivery (if available). |
Is it safe to use my credit / debit card on the online store? Yes, it is. All transactions on Stellar Haat are completed via secure payment gateways. We do not store your card details at any given time |
How do I know if I have placed my order correctly? Upon the successful completion of your order, an order confirmation e-mail containing your order details will be sent to your registered email ID. |
What is the Return, Replacement and Exchange Policy? Refer the policy. (https://www.mystore.in/en/store/trishoolin/page/refund-policy) |
What is the minimum order value? The minimum order value varies time to time based on promotional offer, please check the delivery charges section. |
Are there any hidden charges apart from product cost and taxes? No, hidden charges. You pay as per the product selected by you and visible in the cart. |
How long will it take to receive my orders? All areas serviced by reputed couriers / delivery partners, the delivery time would be within 1 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 Kg may take a couple of days longer to reach depending on the location. |
How will I know if you deliver to my location? We are serving to most of the cities in India through reputed courier / delivery partners. You can check the serviceability of your area while selecting your pin code when you place your order. |
Do you charge for delivery? No, it is “Free Delivery” regardless of order value. |
How do I contact you for feedback / queries / suggestions? Please click on “Contact Us” top left corner. |