At Xomark, we believe great service is just as important as great products. Our support team is here to help you with order questions, product guidance, delivery concerns, and after-sales assistance.
We aim to make your shopping experience smooth, transparent, and reliable. Whether you need help before placing an order or after receiving it, our team is ready to assist you during business hours.
| What kind of products do you sell? | We offer handcrafted brass pooja items, home décor pieces, gifting articles, and other traditional lifestyle products designed for everyday use and special occasions. | ||
| Are your products suitable for gifting? | Yes, many of our products are ideal for festive gifting, housewarming, weddings, religious occasions, and corporate gifting. | ||
| How can I contact customer support? | You can contact us through email or phone during support hours. Our team is available to help with order-related queries, product questions, and after-sales support. | ||
| What are your support hours? | Our support team is available Monday to Saturday from 10:00 AM to 5:00 PM, and on Sunday from 10:00 AM to 3:00 PM. | ||
| How quickly do you respond to customer queries? | We aim to respond within 24 working hours. | ||
| What is your return policy? | Return requests must be raised within 3-4 calendar days of delivery, and items must be unused, unwashed, and returned in proper condition as per policy. | ||
| What if I receive a damaged, defective, or wrong item? | If you receive a damaged, defective, or incorrect product, please contact customer support right away so the issue can be reviewed and resolved according to the return/replacement policy. | ||
| How do I place an order? | Simply browse the store, select your product, add it to cart, and complete checkout. Once your order is confirmed, you will receive the next update by email or contact method used at checkout. | ||
| Are your products handcrafted? | Yes, many of our products are handcrafted, which means slight variations in finish, texture, or detailing may happen and make each piece unique. | ||
| Can I use these products for puja and daily rituals? | Yes, our pooja and brass items are suitable for daily worship, home mandir use, meditation spaces, and festive rituals. |