Shuddhamay- Terms of service

Terms of Service

Welcome to Shuddhamay. These Terms of Service govern your use of our website, mobile platforms, and services. By accessing or purchasing from our website, you agree to be bound by these terms.

1. General

• This website and the brand Shuddhamay are owned and operated by Radhika Enterprises. Throughout the site, the terms “we”, “us”, and “our” refer to Shuddhamay / Radhika Enterprises.
• By visiting our site and/or purchasing something from us, you agree to engage in our “Service” and be bound by these Terms of Service, including those additional terms and conditions and policies referenced herein.
• We reserve the right to update, change, or replace any part of these terms at any time without prior notice. It is your responsibility to check this page periodically for changes.

2. Products & Services

• Shuddhamay offers freshly ground stone-ground atta (including premium wheat, Khapli wheat flour, multigrain blends), millets, and related agricultural/staple food products.
• All products are subject to availability, and we reserve the right to limit the quantities of any products or services we offer.
• We reserve the right to discontinue any product at any time.
• Product images on the website are for representation purposes only; actual packaging, color, and texture of the freshly milled flour may vary slightly.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR - ₹) and are inclusive of applicable taxes unless specified otherwise.
• We accept payments via secure and verified third-party payment gateways (UPI, Credit/Debit Cards, Net Banking).
• Cash on Delivery (COD) may be available for selected pin codes at our sole discretion.
• We reserve the right to modify prices for our products at any time without prior notice.

4. Order Acceptance & Cancellation

• Once an order is placed, you will receive an automated order confirmation via SMS, WhatsApp, or Email. This does not signify our final acceptance of your order.
• We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability or milling constraints.

  • Errors in product or pricing information.
  • Payment issues detected by our fraud-prevention systems.
• Customer Cancellation: Because our products are freshly milled food staples, orders can only be cancelled before they are dispatched. Once an order is handed over to our logistics partner, it cannot be cancelled.

5. Shipping & Delivery

• We aim to process, mill, and dispatch orders within 1–3 working days.
• Delivery timelines vary based on your geographic location (Local Mumbai vs. Pan-India).
• Shuddhamay is not legally liable for transit delays caused by third-party courier partners, extreme weather conditions (such as heavy monsoons), or unforeseen logistical disruptions.

6. Returns & Refunds

• Due to the perishable and consumable nature of food staples (atta and grains), returns are not accepted once the product has been delivered.
• Refunds or replacements are strictly limited to cases where:

  • The product packaging was severely damaged or compromised during transit.

  • The wrong product or weight variant was delivered.
• Customers must report such issues within 24–48 hours of delivery by contacting our support team with clear proof, including photographic images or an unboxing video.

7. User Responsibilities

By using this website, you explicitly agree:

• To provide current, complete, and accurate purchase and account information for all purchases made at our store.
• Not to use our products or website for any illegal, unauthorized, or fraudulent purpose.
• Not to transmit any worms, viruses, or any code of a destructive nature designed to disrupt our digital services.

8. Intellectual Property

• All content included on this website—such as text, graphics, logos, button icons, images, and brand copy—is the exclusive property of Radhika Enterprises (Shuddhamay) and is protected by Indian and international intellectual property laws.
• You may not reproduce, duplicate, copy, sell, or exploit any portion of our service or website content without express written permission from us.

9. Limitation of Liability & Health Disclaimer

• Shuddhamay / Radhika Enterprises shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
• Allergen & Consumption Warning: While we maintain strict hygienic standards, our products contain grains (including gluten). Customers are strongly advised to check ingredient lists and product specifications prior to consumption if they have known food allergies or medical conditions. Shuddhamay is not liable for adverse allergic reactions.

10. Third-Party Services

We utilize third-party integrations (such as secure payment processors and logistics networks) to fulfill our services. Shuddhamay is not responsible or liable for any business disruptions, data policies, or errors originating directly from these independent third-party applications.

11. Privacy

Your submission of personal information through the store is governed securely by our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of these terms shall be subject exclusively to the jurisdiction of the courts located in Mumbai, Maharashtra.

13. Contact Information

For any queries, clarifications, or support regarding these Terms of Service, please reach out to us:

• Email: [email protected]
• Phone/WhatsApp: +91 88282 66599
• Registered Address: Radhika Enterprises, Kandivali West, Mumbai, Maharashtra, India.