Shuddhamay-Privacy Policy

Privacy Policy

At Shuddhamay, we deeply value the trust you place in us to provide your family with pure, wholesome nourishment. Protecting your personal information is a core part of that trust. This Privacy Policy outlines how we collect, use, safeguard, and handle your data when you visit our platform or make a purchase from our online store.

1. Information We Collect

When you interact with our platform, we may collect the following types of information to serve you better:

a) Personal Information

• Full Name
• Email Address
• Contact / WhatsApp Number
• Shipping and Billing Addresses

b) Order & Transaction Information

• Products and weight variants purchased (e.g., specific flours, grains, or millets)
• Payment details (All online transactions are processed securely via encrypted, certified third-party payment gateways. Shuddhamay does not store your credit/debit card numbers or net banking credentials on our servers).

c) Device & Technical Information

• IP address and browser type
• Pages viewed, time spent on our site, and general navigation paths to help us improve user experience.

2. How We Use Your Information

Because we deal in fresh, consumable food staples that often require prompt milling and delivery scheduling, your data is used strictly to maintain a seamless supply chain. Specifically, we use your information to:

• Process, mill, pack, and safely deliver your orders.
• Communicate critical order status updates, delivery tracking details, or address validations.
• Respond promptly to your customer service queries or feedback.
• Optimize our delivery routes, regional product availability, and overall website experience.
• Detect, investigate, and prevent fraudulent transactions or security breaches.
• Send occasional promotional offers, seasonal grain updates, or healthy recipe ideas (only if you have explicitly opted-in to receive them).

3. Sharing of Your Information

We respect your privacy. Shuddhamay does not, under any circumstances, sell, rent, lease, or trade your personal data to third-party marketing companies.

We only share minimal, necessary data with trusted operational partners who help us run our business:

• Payment Gateways: To securely authorize and process your digital payments.
• Logistics & Delivery Partners: To ensure your freshly ground packages reach your doorstep in Mumbai or across India.
• Technology Providers: Who assist us in maintaining website uptime, security protocols, and operational analytics.

All our partners are strictly bound by confidentiality agreements to ensure your data remains completely private.

4. Cookies & Tracking Technologies

Our website utilizes cookies and similar identifiers to:

• Keep your selected products saved in your shopping cart while you browse.
• Remember your preferences for future visits.
• Provide anonymous aggregate data regarding website traffic.

You have the option to accept or decline cookies through your browser settings. However, disabling cookies may limit your ability to use certain essential features of our checkout system.

5. Data Security

We employ industry-standard technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we use commercially robust, secure methods (like SSL encryption) to protect your details, please note that no method of transmission over the internet or electronic storage is 100% foolproof, and we cannot guarantee absolute absolute security.

6. Your Rights & Control Over Data

You maintain full control over your personal data. You have the right to:

• Access the personal information we maintain in your account profile.
• Request immediate corrections to inaccurate or outdated addresses and contact details.
• Request the deletion of your account and personal history from our active databases.
• Opt-out of any marketing emails or SMS communications instantly via the "unsubscribe" link or by reaching out to us directly.

7. Third-Party Links

Our website may occasionally contain links to external web platforms (such as payment processing interfaces or logistical trackers). Shuddhamay / Radhika Enterprises is not responsible for the independent privacy practices, terms, or content of these external third-party sites.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to accommodate changes in data regulations or shifts in our business operations. Any updates will be published directly on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions regarding data safety, wish to exercise your data rights, or need clarification on our privacy practices, please contact our team:

• Email: [email protected]
• Phone/WhatsApp: +91 99201 78160 / +91 98703 71179
• Registered Business Address: Radhika Enterprises, Kandivali West, Mumbai, Maharashtra, India.

Your data is safe with us.