The Platform Policies section outlines the foundational rules and standards that govern seller activity on the platform. These policies ensure consistency, accountability, and fair practices for all stakeholders using the Mystore ecosystem.

The section is divided into the following categories:

Listing Policy

Defines rules related to product listings including what can be listed, how, and under what conditions:

• Restricted Items

• Image Guidelines

Order Fulfillment Policy

Covers expectations for processing and delivering orders:

• Delivery SLAs

• Return Policy

Payment Policy

Details the commission, disbursement, and settlement rules:

• Commission Rules

• Settlement Cycles

Penalty & Suspension Policy

Outlines the consequences for non-compliance with platform standards:

• Performance Benchmarks (Seller Rating Process)

• Violation Handling

Each subsection provides detailed guidance that sellers must review and comply with to continue operating on the platform.