MystoreMystore is an ONDC network-connected marketplace built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.
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How to Buy from ONDC Network (10 common FAQs with detailed answers)

ONDC Network Buyer App

MystoreMay 3, 2023

10 Common FAQs Around Buying on ONDC Network

Online shopping is akin to a stroll in the park if you know how to do it right. With that in mind, ONDC network was launched with a vision to offer a personalized and unique buying experience. Still, with the ever-expanding list of merchants, retailers, and brands offering their goods and services on the democratic platform, the whole affair can be a little overwhelming for first-time customers.

So, if you’re looking to buy from ONDC network or have just learnt about the amazing eCommerce revolution, we’ve put together a list of 10 common FAQs around “ONDC network shopping” to help make your buying experience more rewarding and hassle-free.

Q1. Can you briefly explain ONDC network from a buyer’s POV?

E-commerce traditionally consisted of separate marketplaces doing their own thing, with no interoperability amongst them, until ONDC network changed the game. The open network allows buyers to discover their ideal sellers, compare prices, delivery estimates, etc., using a compatible buyer application such as the Mystore Buyer app. Customers can even apply “near me” searches to quickly receive orders from local suppliers.

What’s even more exciting is that you can buy across categories (from grocery to electronics to fashion to toys and much more) using any compatible buyer app.

Q2. Why should I shop for products on ONDC network?

There are several reasons why you should consider shopping from the ONDC network:

  1. Vast collection of sellers and products: ONDC network seems to be a big hit amongst buyers and sellers, with millions of products now available online encompassing multiple categories (food, groceries, fashion, BPC, agricultural, etc.).
  2. Easy to use: ONDC network is designed to be seller-friendly, making it easy for buyers to locate their ideal sellers via any connected buyer-side application in just a few clicks.
  3. Find and shop from your favorite local sellers: ONDC network helps your most beloved local shops go digital and enables you to shop directly from them via a compliant buyer app. Hence, buyers can discover a nearby shop selling their desired products from their favorite brands in just a few clicks.
  4. Fast/secure transactions: ONDC network uses blockchain technology for secure and transparent transactions. Hence, your personal and financial info is protected from potential fraudulent behavior.

Q3. What is an ONDC network Buyer App?

The ONDC network buyer app is an interface/app that enables buyers to shop on the ONDC network via their smartphones. Through an ONDC network-compliant buyer app, users can search for products by category, brand, or seller. The app also allows you to add products to a multi-seller cart, make payments, and track orders in real time.

In addition, Mystore buyer app offers an extremely user-friendly interface to help you browse for different product categories, compare prices, make payments, and request returns/refunds.

Q4. How can I place an order on ONDC network?

First things first, users need an ONDC network buyer app (like Mystore) to buy from the open network. You can then place orders in just a few simple steps using your ONDC network buyer app.

Step 1. Browse products: Browse products by category, brand, or seller. Also, you can use the faceted search filters of the advanced Mystore buyer app to locate specific products.

Step 2. Add products to the cart: Once you find the product you like, you can simply click on the “Add to cart” button.

Step 3. Review cart: You can review your cart items, edit order quantities, or add/remove products from the cart.

Step 4. Proceed to checkout: Then, click on “place order”. At this stage, if you are a first-time buyer, you will be asked to enter your shipping address and payment details.

Step 5. Make payment: You can make payments using your preferred payment options (including e-wallets, credit cards, net banking, etc.).

Step 6. Receive product delivery: Finally, your order will be delivered through one of the integrated on-network delivery providers. You can track their order progress in real-time via the Mystore buyer app.

Q5. Will all products show on all buyer apps of ONDC network?

That’s the beauty of ONDC network. All network-connected merchants have equal visibility on the network irrespective of whichever buyer app the customer is using. You can use category-based searches to pinpoint your favorite brands. Mystore buyer app is designed to support all categories of items and services supplied over the open network and is available to buyers all across India.

Q6. Which is the best ONDC network Buyer App for shopping?

What makes for an ideal ONDC network buyer app? Is it a seamless checkout experience? Or is it a user–friendly interface that enables you to find relevant merchants and products with ease? How about in-built order tracking/management features? Well, Mystore buyer app offers all these benefits, in addition to being a multilingual buyer app for ONDC network.

Mystore for ONDC network enables you to discover goods, make payments, and manage/track orders with ease. You can even return or cancel orders, or send enquiries to any seller via their Mystore buyer app. Not only that, but you can also rate individual sellers based on your shopping experiences with them.

Q7. How can I pay for my order on the ONDC network?

Mystore buyer app provides multiple payment gateways to enable swift and painless checkouts. Here’s how you can make online payments for an order using your Mystore buyer account:

- add product to cart

- click on “Place order”

- enter your shipping address

- choose your preferred payment method (card, UPI, netbakning, e-wallet) and click on “Pay Now”.

Q8. How will my ONDC network order get delivered? Can I track my orders?

Once an order is placed via any ONDC network-compatible buyer app, the merchant will receive the notification of the ordered product on their Mystore seller app or any other seller app they are using. From then, the merchant can either use his own fleet of delivery boys to send the order (especially in nearby areas) or utilize an on-network logistics partner to fulfill orders.

Also, with the Mystore buyer app, buyers can track their order status easily.

Q9. What if the product delivered is not to my expectation or is the wrong size /poor quality etc.?

Didn’t like the product? No problem. You can initiate a return or cancellation request to the concerned seller in just a few steps via your buyer app. For Mystore users, simply go to the “Orders” section in the user dashboard. Select the product that you wish to return and click on “Return”.

Note: Certain products may be non-returnable. The information will be displayed on the product page.

For returnable orders, customers can initiate the return from the “My Account” section. Product(s) must be in their original condition. The merchant will assign the delivery boy to pick up the order from the buyer’s location.

Q10. Can I get a refund for my order?

Absolutely. Buyers can make other product enquiries, or request a return/refund from their Mystore buyer app.

Note: To avoid last-minute hassles, carefully review the seller’s return/refund policy before ordering. The refund will be processed once the merchant has received the products.


ONDC network is here to fully revolutionize the Indian eCommerce industry by transforming the buying and selling journey. With the help of the Mystore buyer app, shoppers can buy on ONDC network from anywhere, anytime! Mystore® offers a comprehensive buying experience by offering its dedicated buyer app and seller app to pan-India audiences.

Mystore - a fully-customizable multilingual buyer app for ONDC network, is your one-stop solution to buying directly from all the verified merchants on the ONDC network marketplace.

Interested in exploring ONDC network for your next purchase? Download the Mystore Buyer App right away!

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